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Contact Center ROI in the 21st Century
Perhaps the three most sought-after—and often elusive—letters in business are ROI. Companies are constantly on the lookout for ways to increase investments they make in any aspect of their business,...
View ArticleAsk Yourself: How Hard Are You Working for Your Customers This Labor Day?
Near the close of summer every year Americans honor our hard-working spirit on Labor Day. If you run a successful business, you’ve almost certainly put in long hours and gone above and beyond in your...
View ArticleAre All Your Departments Working Together?
Using a Band-Aid to cover up recurring issues and inquiries simply won’t cut it anymore in customer service. Today’s contact centers need to do more—and it all starts by collecting customer service...
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